FAQ’s - Snow & Surf Travel Company
Frequently Asked Questions
Why Snow & Surf Travel Company
The Snow & Surf Travel Company commenced operations in February 2005 . We are both a licensed Travel Agency/Wholesaler & Travel Compensation Fund member who specialise in all snow & surf package products within Australia & beyond. Our team regularly travel overseas to check out popular & new ski/surf destinations to offer you personal, non biased & up to date information/booking deals. We pride ourselves on offering you high quality customer service to customize your ski/surf holiday booking so that you feel confident & stoked with your trip/tour option.
Do I need Travel Insurance ?
Yes! Travel Insurance is an essential requirement for anyone travelling overseas for peace of mind as otherwise Medical Treatment / Evacuation can place a huge financial burden on yourself and your family.
What to Bring on a Surf Holiday
Passport(if o/s), Travel Documents (Visas if required), Travel Insurance, Surfboards (be aware baggage limits as $$$), Boardies, surf rashie/wetsuit, surfhat,sunnies, Legropes,(2 ) Sunscreen, Towel, Jocks & Socks, Small First Aid kit(vaseline for rash), Multiple Credit/Debit/Cash passport cards (check they aren't scratched)
What to Bring on a Snow Holiday
Passport (if o/s), visas if required i.e. ESTA for USA Skis, Snowboards, Boots within a Boardbag, Goggles, helmut, gloves, Good Jkt & pants, thermals,
Cancellation Policy
Cancelled Bookings can incur charges up to 100% of the cost of the booking, regardless of whether travel has commenced or not. We are unable to provide a refund to you until we receive the funds from the relevant supplier (i.e. Airline, Wholesaler, etc.)
Any changes to a domestic airline ticket will incur a minimum reissue fee plus the difference of the fare from that originally booked to that upgraded to.
You must give 24+ hours notice to the airline or the fare is non refundable. Any changes to an International Air Ticket will incur a minimum $50 change fee (by the agent) plus any airline reissue fees which will vary according to the restrictions and flexibility of the ticket purchased plus any airline reissue fees which will vary according to the restrictions and flexibility of the ticket purchased.
